Is Mauldin Towing & Roadside Assistance licensed and insured? ▾
Yes. Mauldin Towing & Roadside Assistance is fully licensed and insured. We carry general liability coverage on every tow.
How much does a tow cost? ▾
Every tow is different, so we do not post a flat number online. We give you a clear, upfront quote by phone before we ever dispatch a truck. Call (864) 528-1568 for a fast, free quote, and the price we quote is the price you pay.
How fast can you get to me? ▾
Response times vary by exactly where you are located. We always give you an honest, specific ETA on the phone before dispatch, so you know when to expect us before you commit to a tow.
What should I do while I wait for the tow truck? ▾
If you can safely do so, move your vehicle onto the shoulder or as far from traffic as possible, turn on your hazard lights, and stay inside your vehicle with your seatbelt on if it is safe. If you feel unsafe where you are, tell our dispatcher and stay on the line.
Will you work with my insurance company after an accident? ▾
Yes. We can tow your vehicle directly to your insurance-approved shop or to secure storage, and we can document the vehicle condition at pickup to support your claim. We do not bill insurance directly; you will receive an itemized receipt to submit to your carrier.
What forms of payment do you accept? ▾
We accept cash, debit, and all major credit cards on scene. You will always know the total before we do the work, no surprise charges added afterward.
Are you really available 24 hours a day? ▾
Yes, including nights, weekends, and holidays. Breakdowns and accidents do not wait for business hours, so neither do we.
Can you help if I'm locked out of my car? ▾
Yes. Getting locked out happens to plenty of careful, capable people, it's not something to stress over. Our roadside team can open most vehicles right where you're parked, without damaging the locks or paintwork. Just have some way to confirm the car is yours when we arrive, and in most cases you won't need a tow at all.
How fast can you get to me for an emergency tow? ▾
Emergency arrival times vary by exactly where you are located. We give you an honest, specific ETA on the phone before we dispatch so you know what to expect.
Do you really operate 24 hours, including holidays? ▾
Yes. Breakdowns do not wait for business hours, so neither do we. Dispatch is staffed 24/7, 365 days a year.
What should I do while I wait for the truck? ▾
Turn on your hazard lights, stay inside your vehicle if you are in a safe location, or move well off the roadway and away from traffic if you are not. Stay on the line with dispatch if you feel unsafe.
Do you charge more for emergency calls at night or on holidays? ▾
No. Pricing is the same custom, upfront quote regardless of when you call, no overnight or holiday surcharge added after the fact.
What information does dispatch need from me? ▾
Your location, a description of the vehicle, and what happened. The more specific you can be about where you are, cross streets, mile markers, or landmarks, the faster we can get a truck moving.
Can you help if my car breaks down in an unfamiliar area? ▾
Yes. Give dispatch your best description of the location, nearby businesses, an intersection, a mile marker, and we will confirm and get a truck moving toward you.
Do you dispatch from a call center or a local team? ▾
A local team. The dispatcher answering the phone knows our service area and coordinates directly with the operators already staged nearby.
What kind of vehicles do you tow for emergency calls? ▾
Standard passenger cars and light trucks make up most emergency calls. For motorcycles, RVs, or larger commercial vehicles, we send equipment specific to those, so mention the vehicle type when you call.
Can I request a specific drop-off location for an emergency tow? ▾
Yes. Tell dispatch where you want the vehicle taken, home, a shop, or a storage lot, and we will confirm that as the destination before the truck leaves.
Do you serve Five Forks? ▾
Yes. Five Forks is part of our regular service area. Typical response time: 25-35 minutes.
Do you charge extra to come to Five Forks? ▾
No. Five Forks is inside our standard service radius, so the quoted price is the final price. No travel surcharges.
How fast can you get 24-hour emergency towing out to Five Forks? ▾
Because 24-hour emergency towing is an emergency service, a Five Forks call gets dispatched the moment we hang up the phone, no scheduling delay. Typical response time in Five Forks runs 25-35 minutes, and dispatch will give you an honest ETA before the truck leaves the yard.